SHIPPING & RETURNS

SHIPPING POLICY

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RETURN & EXCHANGE POLICY

We aim to process and dispatch all orders as quickly and efficiently as possible.

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location and the shipping method selected at checkout.

Please note that international orders may be subject to customs duties, taxes or import fees, which are the responsibility of the customer.

If you wish to return an item, you may do so within 14 days of receiving your order, provided that the product remains unopened, unused and in its original packaging. Due to the nature of fragrance products, we are unable to accept returns of opened or used items unless they arrive damaged or defective.

If your order arrives damaged or if you have received the wrong item, please contact us at contact@jalavastudios.com within 7 days of delivery, including your order number and photographs of the product.

For any questions regarding shipping, returns or exchanges, please contact us at [your email address].

Thank you for choosing Jalava Studios.