TERMS & CONDITIONS
CUSTOMER CARE
At Jalava Studios, we are dedicated to providing a seamless and thoughtful customer experience.
If you have any questions regarding our fragrances, your order or our policies, our team is here to help. Whether you are discovering Jalava Studios for the first time or returning to explore new scents, we are committed to offering attentive and reliable support.
For assistance with orders, shipping, returns or general inquiries, please contact us at contact@jalavastudios.com. We aim to respond to all requests as promptly as possible.
Our fragrances are created with care and inspired by the landscapes, traditions and atmosphere of Finland. We value quality, craftsmanship and the trust our customers place in us.
Thank you for choosing Jalava Studios.
PRIVACY & SAFETY
At Jalava Studios, we are committed to protecting your privacy and ensuring a safe and secure shopping experience.
When you place an order or contact us, we may collect personal information such as your name, email address, shipping address and payment details. This information is used solely to process your orders, provide customer support and improve our services.
We do not sell, rent or share your personal information with third parties for marketing purposes. Your data is only shared with trusted partners involved in payment processing, shipping and website operations.
All payments are processed through secure and encrypted payment providers. We take appropriate measures to safeguard your information and maintain the confidentiality of your personal data.
You have the right to access, update or request the deletion of your personal information at any time, in accordance with applicable privacy laws.
By using our website, you agree to the collection and use of information as described in this policy.
If you have any questions regarding privacy or safety, please contact us at [your email address].
WHOLESALE INQUIRIES
Thank you for your interest in partnering with Jalava Studios.
We welcome wholesale inquiries from selected retailers, concept stores, boutiques and hospitality partners who share our appreciation for craftsmanship, Nordic aesthetics and contemporary fragrance.
Inspired by Finnish nature and culture, our fragrances are designed to create lasting experiences through thoughtful composition and timeless design.
For wholesale opportunities, pricing and further information, please contact us at contact@jalavastudios.com. We look forward to hearing from you.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments